All products come with a 24-month warranty. If any issues arise during this period due to manufacturing defects, the problem will be resolved free of charge! If repair is not possible, the product will be replaced with a new equivalent item.
Important: If you choose to assemble the product yourself, the warranty does not cover damages caused by improper installation.
Returns
Custom-made products without manufacturing defects cannot be returned. In case of manufacturing defects, please refer to the warranty section and contact us for further handling of your complaint.
Compensation Policy
DM group LT does not offer financial compensation to customers for delayed deliveries caused by production defects, transport damage, or other circumstances beyond our control.
If we receive goods from the factory with defects, such as:
- Broken glass or scratches on glass,
- Profiles with incorrect colour or poor paint quality,
- Damage occurring during production, packing, or transport,
new parts must be produced or repainted. This may result in additional delivery time.
We are committed to informing the customer about the situation and providing a new estimated delivery time so that the customer can plan accordingly and avoid financial or other losses.
For transport-related damage, the customer must notify us as soon as possible after receiving the goods and document the damage. We will then send replacement parts free of charge.
However, dmgroup.lt does not cover costs related to installation or replacement of these new parts.
We do our best to deliver as quickly as possible, but in rare cases, damage or defects as described above may occur. We always strive to resolve such situations quickly and efficiently.
